Frequently Asked Questions (FAQ)
Shipping & Delivery
Q1: How long does shipping take?
A: Shipping time depends on the destination and carrier. Example delivery times:
- USA: 2-7 business days
- Europe: 3-8 business days
- Asia: 1-5 business days
- Middle East: 3-8 business days
Q2: Do you ship on weekends or holidays?
A: Yes. If items are in stock, we ship immediately, including weekends and public holidays, to ensure fast delivery.
Q3: Can I track my order?
A: Yes, all orders include tracking numbers. You'll receive tracking details by email once your order is dispatched.
Shipping Costs & Customs
Q4: How much is shipping to my country?
A: Shipping costs depend on weight and destination. Rates start from around $12-$18 for Asia, $18-$30 for the USA, and vary accordingly.
You can view the final shipping fee at checkout.
Q5: Will I need to pay customs duties or import taxes?
A: Duties and taxes are the responsibility of the buyer. However, many countries classify our products under HS Code 950300 (toys), which may result in no import tax.
Q6: Can you mark the package as a gift or low value?
A: Unfortunately, we must declare accurate values for customs compliance. However, we can offer plain packaging without product branding.
Privacy & Packaging
Q7: Is the packaging discreet?
A: Yes. All items are shipped in plain, unmarked packaging, labeled as "toys" only. No adult-related terms appear anywhere on the package.
Q8: What appears on my credit card or PayPal statement?
A: Your statement will show a neutral name without any reference to adult products.
Q9: Can you remove the retail box or packaging?
A: Yes. Upon request, we can remove external product packaging to ensure smoother customs clearance or enhance discretion.
Orders & Payments
Q10: What payment methods do you accept?
A: We accept credit cards, PayPal, bank transfer, and cryptocurrencies (Bitcoin, Ethereum, etc.).
Q11: Can I cancel or change my order?
A: You can cancel or change your order before shipment. Once shipped, cancellations are not possible.
Returns & Exchanges
Q12: Can I return or exchange my purchase?
A: We accept returns or exchanges only for defective or damaged items. Due to the hygienic nature of our products, we cannot accept returns for personal reasons.
Q13: What should I do if my item is damaged or defective?
A: Please contact us within 7 days of delivery with photos or details. We will arrange a replacement or solution.
Shipping Restrictions
Q14: Do you ship to my country?
A: We ship to all countries supported by FedEx, DHL, or Japan Post. If you're unsure, please contact us.
Q15: Do you sell to customers under 18?
A: No. We do not sell to individuals under 18 years of age.
Other Questions
Q16: Are your products authentic and made in Japan?
A: Yes. We only sell authentic, Japan-made products, carefully selected for quality and reliability.
Q17: Can I contact customer support?
A: Absolutely! For any inquiries, email us at [email protected]. We aim to respond within 1-2 business days..