Privacy Policy

Privacy Policy (Personal Information Protection Policy)

Effective Date: March 18th, 2025

Operating Company: Samurai Express Co., Ltd.

Address: 6-23-4-2F, Jingumae, Shibuya-ku, Tokyo, Japan

1. Purpose of the Privacy Policy

This Privacy Policy outlines how Samurai Express Co., Ltd. (“the Company”) collects, uses, manages, and protects the personal information of users (“Customers”) of this website.

The Company strictly complies with the Act on the Protection of Personal Information (APPI) in Japan and other relevant privacy regulations such as the GDPR (EU) and CCPA (U.S.) where applicable.

2. Definition of Personal Information

“Personal Information” refers to any information that can identify an individual, such as name, address, email address, telephone number, order history, or payment details.

This includes information that, when combined with other data, could identify a specific person.

3. Collection of Personal Information

We collect customer information through the following methods:

Account registration or order forms
Newsletter subscriptions or survey participation
Customer inquiries via email or chat
Cookies, access logs, and analytics tools

The information collected is limited to what is necessary for the operation of our business and the improvement of our services.

4. Purpose of Use

Personal information collected will be used for the following purposes:

Processing and shipping of orders
Customer verification and communication
Billing and payment processing
Providing customer support and responding to inquiries
Product improvement and service optimization
Sending promotional emails, with prior consent
Compliance with laws and regulations

We will not use personal information for purposes other than those stated above without prior consent

5. Security Control and Management

The Company implements strict technical and organizational measures to prevent unauthorized access, loss, alteration, or leakage of personal information.

Our security measures include:

SSL/TLS encryption for all data transmissions
Cloudflare CDN and firewall protection
Two-factor authentication for system administrators
Limited internal access rights
Continuous log monitoring and intrusion detection
Periodic security audits

Personal information is stored securely within Japan under controlled environments with appropriate access restrictions.

6. Entrustment to Third Parties

In some cases, the Company may outsource part of its operations to external service providers (such as payment processors, shipping companies, or email delivery systems).

When doing so, we select only partners that meet our security and compliance standards and enter into confidentiality and data protection agreements with them.

7. Provision of Personal Information to Third Parties

The Company will not disclose or provide personal information to third parties except in the following cases:

When required by law
When necessary to protect human life, health, or property
When outsourcing business operations as mentioned above
When the user has given prior consent

8. International Data Transfers

As we provide cross-border e-commerce services, customer information may be transferred and stored in countries outside of Japan.

In such cases, we ensure that the receiving countries maintain an adequate level of data protection, equivalent to Japan’s APPI and the EU’s GDPR requirements.

9. Retention and Deletion of Personal Information

Personal information is retained only as long as necessary to fulfill the stated purpose of use.

Once the purpose is achieved or upon user request, the data will be securely deleted or anonymized according to our internal data retention policy.

10. Requests for Disclosure, Correction, or Deletion

Customers may request the disclosure, correction, or deletion of their personal information at any time.

Upon identity verification, we will promptly comply in accordance with applicable laws.

Requests can be made via email to: [email protected]

11. Use of Cookies and Analytics Tools

Our website uses cookies and analytics tools such as Google Analytics to improve user experience and measure website performance.

Cookies do not contain any personally identifiable information and can be disabled by adjusting browser settings.

12. Compliance with Laws and Regulations

The Company complies with all applicable Japanese laws and regulations concerning the handling of personal information, as well as international standards such as the GDPR and CCPA.

13. Continuous Improvement

We regularly review and update this Privacy Policy to maintain the highest level of data protection and transparency.

14. Contact for Inquiries

For any questions, corrections, or deletion requests regarding this Privacy Policy, please contact:

Samurai Express Co., Ltd.

Email: [email protected]

Address: 6-23-4-2F, Jingumae, Shibuya-ku, Tokyo, Japan