Samurai Express Co., Ltd. (Registered in Japan)

6-23-4-2F, Jingumae, Shibuya-ku, Tokyo, Japan

For privacy protection, the name of the responsible person will be disclosed promptly upon request via our contact form.

Email: [email protected]

Customer Support Hours: Monday to Friday, 10:00 AM – 5:00 PM (JST)

If you wish to cancel your order before it has been shipped, please contact us by email as soon as possible.

If the shipment has not yet been dispatched, we will do our best to accommodate your cancellation request.

Once an order has been shipped, cancellations are not accepted unless there is a defect, damage, or fulfillment error on our part.

Returns or exchanges are only accepted for defective or damaged items.

Due to the hygienic nature of adult products, returns or exchanges for personal reasons (such as change of mind, incorrect order, or opened packaging) cannot be accepted.

To request a return or exchange, please contact us within 7 days of receiving the item.

Proof of damage or defect (such as photos) may be required for processing.

Refunds will be processed using the same payment method used at purchase, and all returned items are responsibly disposed of and never resold.

Shipping fees, customs duties, and import taxes are automatically calculated at checkout and prepaid by our company on behalf of the customer.

The displayed price on the checkout screen includes all applicable duties, taxes, and handling fees.

For European customers, we are fully IOSS-compliant, ensuring seamless delivery with no additional payments required upon arrival.

All prices shown on product pages are inclusive of the product cost, shipping fees, and all applicable taxes.

No hidden or additional charges will be requested after checkout.

Credit Card (Visa, MasterCard, and JCB)

Payment is processed immediately at the time of order placement.

Once payment has been successfully completed, the order will be confirmed and prepared for shipment.

Orders are typically shipped within 2 to 10 business days after payment confirmation.

Please note that delays may occur due to international logistics conditions, customs processing, or stock availability.

All items are shipped in plain, unmarked packaging to ensure full customer privacy and discretion.

No adult-related information or brand names appear on the outer packaging or billing statements.

All shipments include tracking information, which will be sent via email upon dispatch.

Returns or exchanges are accepted only for defective items or items damaged during shipping.

Due to the hygienic nature of our products, we cannot accept returns or exchanges for personal reasons (e.g., change of mind, incorrect order).

Once shipped, orders cannot be canceled.

If you receive a defective or damaged item, please contact us within 7 days of receipt.

Proof of defect (such as photos) may be required for review before a replacement or refund is processed.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of Japan.

Any disputes arising shall fall under the exclusive jurisdiction of the Tokyo District Court.

Samurai Express Co., Ltd

6-23-4-2F, Jingumae, Shibuya-ku, Tokyo, Japan

Email: [email protected]