Seller
Samurai Express Co., Ltd. (Registered in Japan)
Address
6-23-4-2F, Jingumae, Shibuya-ku, Tokyo, Japan
Responsible Person
For privacy protection, the name of the responsible person will be disclosed promptly upon request via our contact form.
Contact Information
Email: [email protected]
Customer Support Hours: Monday to Friday, 10:00 AM – 5:00 PM (JST)
Additional Charges
Shipping fees, customs duties, import taxes, and any related fees depending on the destination country may apply. Payment processing fees may also apply depending on the selected payment method.
Product Price
Prices are listed with tax included on each product page.
Payment Methods
Credit card, PayPal, Bank transfer, Cryptocurrency (Bitcoin, Ethereum, etc.)
Payment Timing
Payment is processed at the time of order placement.
Shipping Schedule
Orders are usually shipped within 7 business days after payment confirmation. Shipping delays may occur due to stock availability or international logistics conditions.
Packaging & Shipping
All items are shipped in plain, unmarked packaging for customer privacy and discretion. No adult-related information appears on the outer packaging or billing statements. All shipments are trackable, and tracking information will be provided via email upon dispatch.
Returns, Exchanges, Cancellations
Returns or exchanges are accepted only for defective items or items damaged during shipping. Due to the hygienic nature of the products, returns or exchanges for personal reasons (such as change of mind) are not accepted. Cancellations are not accepted once the order has been shipped.
To request a return or exchange, please contact us within 7 days of receiving the item. Proof of damage or defect (such as photos) may be required for processing.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of Japan. Any disputes arising shall be subject to the exclusive jurisdiction of the Tokyo District Court.